Provide leadership in enhancing loan servicing activities to deliver an exceptional Member experience and deliver exceptional service to other areas including Branches, Call Center and Member Services/Support.
January 02, 2020
Review disclosures, agreements, and other customer documentation to ensure compliance with applicable regulatory requirements.
March 19, 2020
Manages the team responsible for boarding new loans to the core system and conducting the post-closing document audit, investor remittance, loan maintenance, loan servicing, tax escrow, insurance, loan payment, collateral, participation loans, construction loans, quality control audit functions, report writing, paid loans and accurate document retention functions.
April 03, 2020
Lead departmental projects to implement new processes or streamline procedures in the best interest of the Bank and our Customers while being responsible to assure that project management milestones and tracking is in place to ensure excellence in execution.
April 17, 2020
Assists with supervising the functions involving collateral protection, vehicle service agreements, and GAP and credit life and disability insurances to ensure proper premium payments, adjustments, and refunds.
May 14, 2020
Implement business process improvement strategies to provide recommendations based on determined business issues, efficiency campaigns and/or department goals.
June 03, 2020