Understand and maintain all customer systems.
April 27, 2020
Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
May 13, 2020
Updates may include customer contact information, shipment information, and financial data.
May 24, 2020
Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries.
May 31, 2020
Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports as required by the Customer Service Manager.
June 03, 2020
Create files in One View with all necessary information (Purchase Order , Booking, Container Size, Temperature, Sail Date, etc).
June 22, 2020
Respond to customers' requests via telephone, mail, email or fax.
July 29, 2020
Tracks daily, weekly, monthly and annual reporting for maintenance, service and tool calibration.
August 05, 2020
Drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability.
September 03, 2020
Review and approve all documentation needed for export and domestic orders including Purchase Orders, Invoices, Health Certificates and other Export Documentation.
September 28, 2020