Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.
April 24, 2023
Participate in the network on-call rotation for Level 3 network support group.
March 21, 2023
Support network the services under an ITIL service delivery model, developing and improving processes as needed.
May 19, 2023
Monitor core network and system services for outages and performance issues and respond to alerts/incidents in accordance to policies and procedures.
December 09, 2022
Demonstrated experience with TCP/IP networking, networking equipment, Citrix, VMware and Windows server OS.
March 08, 2023
Assist in maintaining documentation including creating and editing support guides, knowledge base articles and runbooks.
March 16, 2023
Understand overall company goals, align priorities and activities to reflect and support those goals.
October 26, 2022
Works with field engineers, other providers, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues.
January 10, 2023
Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
March 10, 2023
Complete every communication by appropriately setting expectations on the resolution time frame and notification(s).
April 29, 2023