Monitor employee performance and provide counsel/advice to ensure maximum effectiveness and continued growth.
March 01, 2023
Assist with development of training materials/standard operating procedures, deliver ongoing training to team members and ensure compliance with policy standards.
March 02, 2023
Demonstrates the ability determine the most effective processes necessary to accomplish the task at hand while strategically planning for future needs, goals and objectives.
February 16, 2023
Demonstrated ability to lead a daily stand-up call with all client and team leadership present.
October 19, 2022
Manages service assurance frontline support operations, driving operating improvements and quality performance through productivity measurement and monitoring, staff coaching and training.
December 21, 2022
Participates in the establishment of department goals and implements procedures and performance standards to achieve these goals.
January 08, 2023
Develops, implements and monitors operations policies, procedures, programs and standards that support the goals and objectives of the care centers.
January 14, 2023
Drive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.
April 24, 2023
Understand and prioritize work for team members to meet customer needs.
May 07, 2023