Build relationships with internal and external partners to help drive long term system vision.
January 21, 2020
Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.
January 28, 2020
Assist with monitoring the knowledge sharing databases to include compliance efforts and other internal compliance tracking tools and provide suggestions for process improvements.
April 01, 2020
Contribute to planning efforts for disaster recovery, capacity expansion, component upgrading and system hardening.
April 18, 2020
Schedule and perform routine network maintenance, that includes software upgrades, patch fixes.
May 11, 2020
Develop and enhance operations management processes, to include cloud and on-premise environment build processes and test and production environment upgrades and maintenance processes.
May 22, 2020
Drive optimization by documenting pain points and feature requests surfaced by agents across all support teams.
June 13, 2020
Provide technical support for web, OTT and mobile platforms, ad technology providers and live/ VOD content in a dynamic digital media environment.
June 16, 2020
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
July 10, 2020
Communicate and cooperate with quality clinic and related departments to ensure product quality and support the test and verification of field issues.
July 10, 2020