Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
July 16, 2020
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
July 22, 2020
Provide program leadership for large strategic and cross-functional improvement programs for executive stakeholders, departments, and project team members by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met.
July 23, 2020
Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
July 24, 2020
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
August 10, 2020
Demonstrated success in independently planning and managing multiple projects and reevaluating priorities in a self-directed manner and meeting challenging deadlines, and be willing to work long and flexible hours during peak project times to get the job done.
August 19, 2020
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 04, 2020