Document, track, and monitor escalated issues to ensure a timely resolution and effective communication to all parties involved.
April 26, 2020
Provides technical advice and assists customers in completing and submitting warranty claims and ensures parts and paperwork are returned to the factory as required.
May 15, 2020
Clean driving record and able to operate company vehicles.
May 27, 2020
Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy.
June 28, 2020
Demonstrate experience in problem resolution and technical problem identification.
July 25, 2020
Actively listens to and builds rapport with end users to elicit problem details, applying conflict resolution skills as needed.
August 01, 2020
Assists in establishing preventive maintenance programs including planning and scheduling of equipment maintenance in accordance with factory specifications contained within Operation and Maintenance manuals and guidelines.
September 07, 2020
Maintains call logs and documents call details to ensure all customer issues have been resolved.
September 15, 2020
Evaluate, diagnose, and repair GSE/Tow Vehicles using conventional and digital multi-meters, voltmeters, ohmmeters, frequency counters, circuit card testers, transistor testers, and hand tools.
October 17, 2020
Documents all pertinent end user identification information including nature of problem.
October 21, 2020