Understand and implements a closed loop process such as problem-solving skills and root cause analysis to determine potential effectiveness of proposed corrective actions.
May 07, 2020
Support cross-functional teams in assessing and working with chosen suppliers to ensure an optimized manufacturing process is in place, including all aspects of raw materials, packaging, authenticity, process controls, documentation, required equipment, and test parameters are in place to deliver against the consumer and brand needs.
May 09, 2020
Works closely with sales, strategy, product, legal, pricing, and other matrix functions to ensure that client requests are in alignment with contracted services and that client value story is clearly articulated across all request types (proposals, contracts, RFPs, etc).
June 01, 2020
Develop a comprehensive understanding of the manufacturing processes followed for JUNO products and the associated risk management control strategy developed to identify process risks and associated critical controls around the associate processing steps.
July 05, 2020
Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.
July 19, 2020
Demonstrated presentation skills along with the ability to develop training material and compelling strategies resulting in diverse teams implementing and executing new solutions.
September 03, 2020
Lead the Training and Quality Team to provide quality monitoring and reporting for the operational areas, alongside the creation and delivery of training programs focusing on induction, process and systems training, ongoing skills development and entry level leadership development within the Operations function.
September 10, 2020
Participates in designing, implementing and evaluating systems, processes and methods designed to enhance quality, improve customer service and reduce pharmacy related costs.
September 26, 2020
Act as a risk and quality SME on the Optum portfolio of risk and quality solutions, understanding client needs and internal capabilities / priorities to enhance accuracy and expediency of requests.
October 04, 2020
Management of all HEDIS and QRS operations, including but not limited to, HEDIS Compliance Audit, medical record retrieval and over reads, Medical Record Review Validation (MRRV), IDSS and PLD submission and final rate review.
October 08, 2020