Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations.
December 14, 2022
Works on Tier II trouble ticket management for the Remedy System.
December 23, 2022
Support the conduct of Integration & Test activities, including integration of software and hardware at the system level, conduct of tests and evaluation of test results, and performance of system-level requirements verification.
December 25, 2022
Performs ARS Server and ITSM Applications upgrades and applies patches.
February 01, 2023
Document, design documents, training materials, user manuals and reports.
February 11, 2023
Implement proven ITSM performance tuning activities, validate and document processes & procedures.
March 16, 2023
Assists in defining user requirements within the Remedy ITSM client applications.
April 04, 2023
Develops and maintains manuals, drawings, system specifications, electronic and hardcopy files of customer installations, calibration records, maintenance records, and quality control information.
April 11, 2023
Provide application support including developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the IT Help Desk, and properly tracking all support efforts.
April 13, 2023
Collaborate closely with Business SMEs and Project Managers (PMs) to understand requirements, design, and implement ITSM System enhancements and upgrades.
May 17, 2023
