Reviews PBM standard operating procedures (SOP) for Call Center management, Front-end and Back-end pharmacy processes, as well as training materials and curriculum for customer service representatives to ensure optimal service is provided to FEP members.
February 28, 2020
Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.
March 31, 2020
Monitors Retail Pharmacy network requirements to ensure PBM has contracted with sufficient pharmacies to meet FEP standards for member access.
April 07, 2020
Works with prescribers, nursing staff, and discharge medication representatives to develop processes to support ProHealth and INTEGRIS initiatives for improved patient care.
May 15, 2020
Performs the duties of a registered pharmacist as defined by the Arizona State Board of Pharmacy which includes drug distribution, assessing medication therapy for appropriateness, and functioning as part of a unit based health care team.
May 18, 2020
Participates in training and supports training efforts where necessary.
May 26, 2020
Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy.
June 05, 2020