Create technical documentation such as case records, troubleshoot guides, standard operational procedures (SOPs), technical support guides (TSGs), and prep frequently asked questions.
February 13, 2020
Develop One Source staff by providing periodic technical information and training with a focus on Networking, Security, Virtualization, Cloud solutions, and Mobile Device Management.
March 03, 2020
Demonstrates innovative thinking and generates/implements suggestions for the improvement of customer satisfaction and zone technical expertise.
March 21, 2020
Provide consulting services to potential and existing One Source customers regarding technical solutions with an emphasis on Networking, Security, Virtualization, Cloud solutions, and Mobile Device Management.
April 05, 2020
Manage operational health of monitoring platforms, troubleshoot and ensure the coverage and completeness of network and host instrumentation across the environments.
April 16, 2020
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer's products.
April 20, 2020
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work.
May 23, 2020