Create technical documentation such as case records, troubleshoot guides, standard operational procedures (SOPs), technical support guides (TSGs), and prep frequently asked questions.
July 30, 2021
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work.
October 29, 2021
Manage operational health of monitoring platforms, troubleshoot and ensure the coverage and completeness of network and host instrumentation across the environments.
November 08, 2021
Lead product improvement, standardization, productivity improvement, cost reduction, and cycle time reduction initiatives.
November 10, 2021
Demonstrates innovative thinking and generates/implements suggestions for the improvement of customer satisfaction and zone technical expertise.
November 14, 2021
Actively participate in and drive site escalations with the support organization, service and support management and product managers.
December 06, 2021
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer's products.
December 22, 2021