Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
February 11, 2020
Demonstrate excellent written and verbal communication skills.
March 29, 2020
Assist agent operations team lead, track weekly support metrics, maintain staffing schedules, etc.
April 06, 2020
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.
April 15, 2020
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.
April 30, 2020
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
June 07, 2020
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
July 06, 2020