Develops mutually beneficial relationships with insurance carriers and administrators to generate the best possible results for clients (competitive benefits, quick problem resolution, etc.
October 08, 2019
Participate in coordinating and directing education and training programs, necessary to meet the goals of the business plan, for technical and administrative staff.
January 12, 2020
Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants.
February 15, 2020
Review labor variances, budgets, costs, charge backs and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.
February 25, 2020
Actively participate in Account Strategy sessions and work on moderately complex, high visibility or strategic targeted accounts in conjunction with the Account Manager.
March 12, 2020
Prepare Customer Service Improvement Plans to address service issues and achieve improvements in service performance.
April 22, 2020
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
May 18, 2020