Participate in coordinating and directing education and training programs, necessary to meet the goals of the business plan, for technical and administrative staff.
April 01, 2020
Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants.
April 29, 2020
Actively participate in Account Strategy sessions and work on moderately complex, high visibility or strategic targeted accounts in conjunction with the Account Manager.
May 06, 2020
Provide prompt and personalized educator support including information and instructions via e-mail, phone, and live chat regarding print and digital materials purchases, collection development, and the specialized cataloging, labeling, and handling of those materials.
July 04, 2020
Review labor variances, budgets, costs, charge backs and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.
July 18, 2020
Develops mutually beneficial relationships with insurance carriers and administrators to generate the best possible results for clients (competitive benefits, quick problem resolution, etc.
August 06, 2020
Prepare Customer Service Improvement Plans to address service issues and achieve improvements in service performance.
August 08, 2020