Monitors work flow and production activities to evaluate quantity and quality of work being performed by each assigned individual and the overall accomplishments of the work unit.
November 28, 2021
Manage all front-line staff in the Customer Care Center to include interviewing and hiring new associates, monitoring and coaching ongoing performance, facilitating professional development, managing performance issues as needed to ensure associates meet or exceed minimum department expectations.
December 06, 2021
Review and control internal Service Center teams interfaces, through interface management, measure and definition, aiming to improve escalations streamline and operations between teams.
December 20, 2021
Lead worker or supervisor in a professional customer-service business environment (with responsibility for assigning tasks, monitoring progress and work flow, checking the product, scheduling work and establishing work standards for the work of two or more coworkers).
December 27, 2021
Demonstrated experience with improving, optimizing, standardizing and streamlining customer support processes that yielded improvements in customer satisfaction for an enterprise wide service desk that result in cost reductions.
December 28, 2021
Provides appropriate, relevant and timely input and recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader.
January 14, 2022
Assists in the development and implementation of the operational business plans, strategies and organization design that are consistent with short- and long-term objectives of TDW.
January 14, 2022