Support customers in driving and completing programs and project, including establishing project framework and processes while resolving issues and removing barriers to progress.
January 21, 2020
Develop, manage, measure and report on key service-level metrics, including average response time, first-contact resolution rate, mean time to repair, cost per call, call avoidance, demand mix and end-user productivity.
February 25, 2020
Demonstrated contribution to a business unit or accountrecovery, such as service recovery and improvements, restructure of businessand direction, improvement in client relationship and/or client satisfaction.
April 15, 2020
Drives continuous improvement practices across the customer service organization by working with key internal stakeholders, including methods and procedures (M&Ps), Service Improvement Plans (SIPs), etc.
April 17, 2020
Understand the Professional Services marketplace and delivery best practices in driving new implementation practices throughout the organization.
May 05, 2020
Leads the strategy development and implementation for operational standards and metrics for clinical technology departments to ensure coordination and integration of systems/processes required for safe and proper functionality of the technology at any KP facility.
May 17, 2020
Assists with workforce planning, supports positiveemployee engagement, proactively addresses performance concerns, and providescoaching and mentoring opportunities to motivate and lead team members in theircareer development.
June 11, 2020