Service Desk Lead Salary in Rochester, NY

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How much does a Service Desk Lead make in Rochester, NY? The average Service Desk Lead salary in Rochester, NY is $66,988 as of March 26, 2024, but the salary range typically falls between $60,420 and $75,038. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Service Desk Lead

$60,420 to $75,038

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Service Desk Lead

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Job Openings for Service Desk Lead in Rochester, NY

Front Desk Lead Coordinator.

Hawthorn Farm Athletic Club - Hillsboro , OR

As the front desk lead your primary responsibility will be to oversee the day-to-day front desk ... Proven customer service experience as a manager; strong member-focused mentality * This position ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 9 days ago

FT Housekeeping Lead, PT Courtesy Patrol, PT Front Desk

Horizon Outdoor Hospitality - Coos Bay , OR

Positions include FT Housekeeping Lead, PT Courtesy Patrol and PT Front Desk. As a proud provider ... All positions require excellent customer service with every guest interaction. Department ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago

Front Desk Supervisor - Residence Inn Rancho Cordova

WS Management - Rancho Cordova , CA

Lead by Example in Guest Service, Knowledge of Front Desk Operations, Being Proactive, Problem Solving and Service Recovery * Ensure efficient operation of all front desk procedures, including check ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago

Front Desk Receptionist - Part time

Dao Integrated Health - Livermore , CA

Reception or Front Desk Experience required * Customer Service or Retail Experience helpful ... lead to healthier choices, more compassionate awareness, and a more joyful quality of life. We are ...

ZipRecruiter - 10 days ago

Overnight Front Desk Manager

The Hollywood Roosevelt - Los Angeles , CA

Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood ... Directly supervise and lead all overnight Front Office staff * Act as Manager on Duty for all ...

ZipRecruiter - 19 days ago

Information Technology Help Desk Support

Cobham Satcom - Concord , CA

In addition to be the IT-site lead on the ground in Concord, you will be working closely with our ... service, we invite you to apply for this exciting opportunity in our IT department. This is a ...

LinkedIn - 15 days ago

What does a Service Desk Lead do?

Common responsibilities of a Service Desk Lead

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

July 13, 2022

Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off the-shelf (COTS) software products.

November 04, 2022

Support Information Technology and Security in ISO 27001 related practices to ensure the security and protection of university assets and data.

February 22, 2023

Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results.

February 22, 2023

Create work schedules, update the front end voicemail when necessary, complete the daily attendance and shift handoff reports, and provide ideas for improvement in daily operations of the client Service Center.

April 12, 2023

Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.

April 15, 2023

Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.

April 19, 2023

Attend new client on-boarding meetings as representative of Service Desk.

April 29, 2023

Assist service desk analysts in providing first line support when workloads are high, or where additional experience is required.

May 12, 2023

Provide subject matter expertise in all areas of Service Desk Delivery and knowledge sharing/training of all technical solutions and processes employed in the EITSD enterprise environment.

May 16, 2023

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Service Desk Lead Salary By Experience Levels in Rochester, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Service Desk Lead Salary By Level of Education in Rochester, NY

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Service Desk Lead in Rochester, NY

Average Base Salary

Core compensation

60420

75038

66988

Average Total Cash Compensation

Includes base and annual incentives

61554

77255

68573

What is the average salary for Service Desk Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Service Desk Lead in Rochester, NY. The base salary for Service Desk Lead ranges from $60,420 to $75,038 with the average base salary of $66,988. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $61,554 to $77,255 with the average total cash compensation of $68,573.

View Average Salary for Service Desk Lead as table

	Average Salary	Average Salary Range
Base Salary	$66,988	$60,420 - $75,038
Bonus	$1,585	$1,134 - $2,216
Total Pay	$68,573	$61,554 - $77,255

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Service Desk Lead Salary Near Rochester, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Rochester, NY
CITY, STATE Henrietta, NY	AVERAGE SALARY RANGE $60,529 - $75,175	COMPARE TO Rochester, NY
CITY, STATE Buffalo, NY	AVERAGE SALARY RANGE $59,948 - $74,453	COMPARE TO Rochester, NY
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $59,825 - $74,300	COMPARE TO Rochester, NY
CITY, STATE Clay, NY	AVERAGE SALARY RANGE $61,067 - $75,842	COMPARE TO Rochester, NY
CITY, STATE Syracuse, NY	AVERAGE SALARY RANGE $61,067 - $75,842	COMPARE TO Rochester, NY
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $58,154 - $72,224	COMPARE TO Rochester, NY

See salaries for Service Desk Lead in locations close to Rochester, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Rochester, New York

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Service Desk Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Rochester, NY that might be a good fit for the type of job and salary you are looking for.

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For a real-time salary target, tell us more about your role in the four categories below.

60420

75038

About Rochester, New York Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) eas....More

Rochester, New York area prices were up 1.5% from a year ago

Service Desk Lead Salary in popular cities: New York, Buffalo, Yonkers

Recently searched related titles: Desktop Support Consultant, Help Desk Team Leader, IT Desktop Support Analyst

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

Jobs with a similar salary range to Service Desk Lead : Senior Service Desk Analyst, Sr Specialist