Support Information Technology and Security in ISO 27001 related practices to ensure the security and protection of university assets and data.
March 25, 2020
Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.
June 10, 2020
Create work schedules, update the front end voicemail when necessary, complete the daily attendance and shift handoff reports, and provide ideas for improvement in daily operations of the client Service Center.
June 29, 2020
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
July 08, 2020
Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off the-shelf (COTS) software products.
July 22, 2020
Assist service desk analysts in providing first line support when workloads are high, or where additional experience is required.
August 19, 2020
Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results.
August 31, 2020
Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
September 11, 2020
Provide subject matter expertise in all areas of Service Desk Delivery and knowledge sharing/training of all technical solutions and processes employed in the EITSD enterprise environment.
October 12, 2020
Attend new client on-boarding meetings as representative of Service Desk.
October 15, 2020