Reports confidentiality issues to proper hospital personnel immediately.
December 30, 2019
Maintains regular communication during the investigation and, based on investigation results, formulates written response, when appropriate.
January 16, 2020
Manages and directs overall team production, quality, engagement and staff development.
February 02, 2020
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
February 17, 2020
Provide feedback to clinical documentation specialists, case managers, coders, physicians and other clinicians involved in the documentation improvement effort.
February 21, 2020
Represents Senior Management in the handling of escalated patient concerns and grievances.
April 26, 2020
Serves as an impartial liaison between the patient/family and hospital departments/administration, promoting a positive relationship and acting as a vehicle for responding to patient complaints while supporting reconciliation, compromise or settlement.
June 07, 2020
Works in tandem with Risk Management and Quality departments to provide best outcomes for patients with quality care or legal concerns.
June 16, 2020
Participates in medical center committees/task forces and other special projects as required to support patient satisfaction.
July 12, 2020
Actively educates and supports medical center staff regarding Patient Rights and Responsibilities, patient satisfaction/customer service, and service recovery to ensure regulatory compliance and effective communication with the patient/family.
July 13, 2020