Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.
December 30, 2019
Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.
February 23, 2020
Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.
March 25, 2020
Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.
March 31, 2020
Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.
April 09, 2020
Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.
April 13, 2020
Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.
April 18, 2020
Understand the processes and procedures used to conduct business in the Manufacturing industry so you can provide support across the corporate enterprise.
May 03, 2020
Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.
July 11, 2020
Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.
July 17, 2020