Support Desk Analyst Salary in Springfield, MA

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How much does a Support Desk Analyst make in Springfield, MA? The average Support Desk Analyst salary in Springfield, MA is $61,010 as of March 26, 2024, but the salary range typically falls between $55,067 and $68,258. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Support Desk Analyst

$55,067 to $68,258

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Support Desk Analyst

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Job Openings for Support Desk Analyst in Springfield, MA

IT Support Desk Analyst II (Hybrid - Cypress, CA)

Proven Recruiting - Cypress , CA

IT Support Desk Analyst II - Cypress, CA (Hybrid) - Contract-To-Hire - Up to $35hr +DOE Do you have a strong desire to deliver excellent customer service and Windows application support? Are you ...

LinkedIn - 9 days ago

Help Desk Analyst - Temporary

10046 Sound Inpatient Phys Inc (SIP) - Tacoma , WA

The Help Desk Analyst will support approximately 1,300 users in local and remote locations. The Help Desk Analyst is responsible for resolving help desk issues of moderate level complexity and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Information Technology Help Desk Analyst

EdiPhy Advisors, LLC - Birmingham , AL

The Service Desk Analyst is a key contributor to the technology support organization. Responsibilities include responding to inquiries, FCR (first call resolution), logging/tracking/documenting ...

LinkedIn - 5 days ago

C4PS-2510 Tier I Help Desk Analyst - MAY 2024

C4 Planning Solutions, LLC - Camp Pendleton North , CA

Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Desktop Support / Service Desk Analyst

Garrison Associates LLC - New York , NY

Premier, global reinsurance firm seeking a IT Desktop Support / Service Desk Analyst I have been supporting this client for 20+ years and I can sincerely say they have the best, most employee centric ...

LinkedIn - 35 days ago

Software Help Desk Analyst

Alpine - Sacramento , CA

Job Description The Help Desk Analyst position provides consultation with Alpine customers and ... Develop expert proficiency in the variety of software products and supporting systems to ensure ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 40 days ago

What does a Support Desk Analyst do?

Common responsibilities of a Support Desk Analyst

Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.

October 14, 2022

Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.

January 28, 2023

Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.

March 11, 2023

Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.

March 16, 2023

Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.

March 23, 2023

Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.

April 17, 2023

Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.

April 23, 2023

Understand the processes and procedures used to conduct business in the Manufacturing industry so you can provide support across the corporate enterprise.

April 27, 2023

Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.

May 15, 2023

Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.

May 16, 2023

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Support Desk Analyst Salary By Experience Levels in Springfield, MA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Support Desk Analyst Salary By Level of Education in Springfield, MA

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LEVEL OF EDUCATION

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Average Salary Range for Support Desk Analyst in Springfield, MA

Average Base Salary

Core compensation

55067

68258

61010

Average Total Cash Compensation

Includes base and annual incentives

56014

70175

62406

What is the average salary for Support Desk Analyst in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Support Desk Analyst in Springfield, MA. The base salary for Support Desk Analyst ranges from $55,067 to $68,258 with the average base salary of $61,010. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,014 to $70,175 with the average total cash compensation of $62,406.

View Average Salary for Support Desk Analyst as table

	Average Salary	Average Salary Range
Base Salary	$61,010	$55,067 - $68,258
Bonus	$1,395	$946 - $1,918
Total Pay	$62,406	$56,014 - $70,175

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Support Desk Analyst Salary Near Springfield, MA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Springfield, MA
CITY, STATE Chicopee, MA	AVERAGE SALARY RANGE $55,160 - $68,372	COMPARE TO Springfield, MA
CITY, STATE Holyoke, MA	AVERAGE SALARY RANGE $55,160 - $68,372	COMPARE TO Springfield, MA
CITY, STATE Westfield, MA	AVERAGE SALARY RANGE $55,160 - $68,372	COMPARE TO Springfield, MA
CITY, STATE Manchester, CT	AVERAGE SALARY RANGE $57,169 - $70,862	COMPARE TO Springfield, MA
CITY, STATE East Hartford, CT	AVERAGE SALARY RANGE $57,169 - $70,862	COMPARE TO Springfield, MA
CITY, STATE Hartford, CT	AVERAGE SALARY RANGE $57,169 - $70,862	COMPARE TO Springfield, MA

See salaries for Support Desk Analyst in locations close to Springfield, MA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Springfield, Massachusetts

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Support Desk Technician	LOCATION Springfield, MA	MINIMUM SALARY $55,067	MAXIMUM SALARY $68,258
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The Support Desk Analyst job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Springfield, MA that might be a good fit for the type of job and salary you are looking for.

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55067

68258

About Springfield, Massachusetts Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United State....More

Springfield, Massachusetts area prices were up 1.6% from a year ago

Support Desk Analyst Salary in popular cities: Boston, Worcester, Lowell

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