Technical Customer Support Salary in Aurora, IL

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How much does a Technical Customer Support make in Aurora, IL? The average Technical Customer Support salary in Aurora, IL is $40,755 as of March 26, 2024, but the salary range typically falls between $36,869 and $45,208. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Technical Customer Support

$36,869 to $45,208

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Technical Customer Support

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Job Openings for Technical Customer Support in Aurora, IL

What does a Technical Customer Support do?

Common responsibilities of a Technical Customer Support

Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.

February 15, 2023

Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.

February 22, 2023

Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.

March 04, 2023

Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.

April 08, 2023

Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.

April 10, 2023

Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.

April 15, 2023

Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

April 17, 2023

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

April 20, 2023

Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.

April 30, 2023

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Technical Customer Support Salary By Experience Levels in Aurora, IL

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Technical Customer Support Salary By Level of Education in Aurora, IL

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Technical Customer Support in Aurora, IL

Average Base Salary

Core compensation

36869

45208

40755

Average Total Cash Compensation

Includes base and annual incentives

37340

45950

41395

What is the average salary for Technical Customer Support in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support in Aurora, IL. The base salary for Technical Customer Support ranges from $36,869 to $45,208 with the average base salary of $40,755. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $37,340 to $45,950 with the average total cash compensation of $41,395.

View Average Salary for Technical Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$40,755	$36,869 - $45,208
Bonus	$640	$471 - $742
Total Pay	$41,395	$37,340 - $45,950

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Technical Customer Support Salary Near Aurora, IL

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Aurora, IL
CITY, STATE Naperville, IL	AVERAGE SALARY RANGE $36,710 - $45,014	COMPARE TO Aurora, IL
CITY, STATE Wheaton, IL	AVERAGE SALARY RANGE $36,779 - $45,098	COMPARE TO Aurora, IL
CITY, STATE Bolingbrook, IL	AVERAGE SALARY RANGE $36,584 - $44,859	COMPARE TO Aurora, IL
CITY, STATE Hoffman Estates, IL	AVERAGE SALARY RANGE $37,074 - $45,459	COMPARE TO Aurora, IL
CITY, STATE Schaumburg, IL	AVERAGE SALARY RANGE $37,013 - $45,385	COMPARE TO Aurora, IL
CITY, STATE Elgin, IL	AVERAGE SALARY RANGE $36,792 - $45,113	COMPARE TO Aurora, IL

See salaries for Technical Customer Support in locations close to Aurora, IL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Aurora, Illinois

Aurora, a suburb of Chicago, is a city in DuPage, Kane, Kendall, and Will counties in the U.S. state of Illinois. Located primarily in DuPage and Kane counties, it is an outer suburb of Chicago and the second most populous city in the state, and the 114th most populous city in the country. The population was 197,899 at the 2010 census, and was estimated to have increased to 200,965 by 2017. Once a mid-sized manufacturing city, Aurora has grown since the 1960s. Founded within Kane County, Aurora's city limits and population have expanded into DuPage, Will, and Kendall counties. Between 2000 an...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Aurora, IL	MINIMUM SALARY $167,140	MAXIMUM SALARY $203,102
JOB TITLE Technical Customer Support Manager	LOCATION Aurora, IL	MINIMUM SALARY $104,241	MAXIMUM SALARY $135,251
JOB TITLE Technical Customer Support Supervisor	LOCATION Aurora, IL	MINIMUM SALARY $83,175	MAXIMUM SALARY $108,262
JOB TITLE Technical Customer Support Specialist I	LOCATION Aurora, IL	MINIMUM SALARY $55,749	MAXIMUM SALARY $74,478
JOB TITLE Technical Customer Support Specialist II	LOCATION Aurora, IL	MINIMUM SALARY $64,274	MAXIMUM SALARY $87,419
JOB TITLE Technical Customer Support Team Leader	LOCATION Aurora, IL	MINIMUM SALARY $68,303	MAXIMUM SALARY $92,302

The Technical Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Aurora, IL that might be a good fit for the type of job and salary you are looking for.

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36869

45208

About Aurora, Illinois Aurora, a suburb of Chicago, is a city in DuPage, Kane, Kendall, and Will counties in the U.S. state of Illinois. Located primarily in DuPage and Kan....More

Aurora, Illinois area prices were up 0.8% from a year ago

Technical Customer Support Salary in popular cities: Chicago, Rockford, Joliet

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