Manage team of Technical Services Coordinators, including all new hire training and onboarding, and ongoing audits to measure team progress against goals.
July 22, 2021
Supervise staff by planning and overseeing daily tasks and activities, coordinating training activities, establishing procedures and guidelines, evaluating job performance, coaching for improvement and recommending personnel actions.
July 29, 2021
Prepare and administer annual operating and capital budgets for the Technical Services section facilities, equipment, and personnel.
September 13, 2021
Understands and knows how to achieve a balanced scorecard (Field Tech calls, TSO BOLD chats, Offline Tickets, Outages / Common Cause functions, AHT, ASA, ACW, Attendance, Productivity, Adherence).
October 09, 2021
Provides leadership to an assigned group of professional and technical personnel on the Technical Support Services team in order to meet established goals and objectives and maximize system efficiency.
November 01, 2021
Develops intra- and inter-departmental project plans, develops budget and resource requirements, while overseeing the implementation and successful completion of these projects.
December 02, 2021