Understands and knows how to achieve a balanced scorecard (Field Tech calls, TSO BOLD chats, Offline Tickets, Outages / Common Cause functions, AHT, ASA, ACW, Attendance, Productivity, Adherence).
February 21, 2020
Supervise staff by planning and overseeing daily tasks and activities, coordinating training activities, establishing procedures and guidelines, evaluating job performance, coaching for improvement and recommending personnel actions.
March 08, 2020
Provides leadership to an assigned group of professional and technical personnel on the Technical Support Services team in order to meet established goals and objectives and maximize system efficiency.
April 14, 2020
Participate in ISO 9000, and plant wide and department specific Quality Systems programs and processes.
April 27, 2020
Develops intra- and inter-departmental project plans, develops budget and resource requirements, while overseeing the implementation and successful completion of these projects.
June 15, 2020
Follows-up immediately with any team member showing inappropriate / unprofessional practices or performance, or counterproductive team practices.
July 06, 2020