Assist with the training for new hires and incumbent technicians, by demonstrating Safety   Procedures, Operational Processes and Procedures to the Trainees.
April 19, 2023
Develops intra- and inter-departmental project plans, develops budget and resource requirements, while overseeing the implementation and successful completion of these projects.
August 14, 2022
Supervise staff by planning and overseeing daily tasks and activities, coordinating training activities, establishing procedures and guidelines, evaluating job performance, coaching for improvement and recommending personnel actions.
September 04, 2022
Provides leadership to an assigned group of professional and technical personnel on the Technical Support Services team in order to meet established goals and objectives and maximize system efficiency.
February 28, 2023
Understands and knows how to achieve a balanced scorecard (Field Tech calls, TSO BOLD chats, Offline Tickets, Outages / Common Cause functions, AHT, ASA, ACW, Attendance, Productivity, Adherence).
February 28, 2023
Performs incident management ticket monitoring to facilitate compliance with stated SLAs.
March 15, 2023
Manage team of Technical Services Coordinators, including all new hire training and onboarding, and ongoing audits to measure team progress against goals.
April 16, 2023
Prepare and administer annual operating and capital budgets for the Technical Services section facilities, equipment, and personnel.
April 26, 2023
Follows-up immediately with any team member showing inappropriate / unprofessional practices or performance, or counterproductive team practices.
May 07, 2023
Participate in ISO 9000, and plant wide and department specific Quality Systems programs and processes.
May 16, 2023
