Demonstrated thorough knowledge of Cisco Unified Call Manager and Cisco Contact Center concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
January 02, 2020
Act as the escalation point for all lower level support issues and be able to perform support and follow through to resolution for local issues affecting the business.
June 23, 2020
Performs technical activities for the delivery of effective Unified Communications & Telecommunications (UC&T) services.
July 01, 2020
Provides continual technical expertise in the evaluation, planning, analysis, development and implementation of data, telecommunications, voice and/or collaboration technologies including, but not limited to, providing roadmaps, processes and procedures for both project work and general organizational growth in conjunction with other analysts, engineers and management.
July 27, 2020
Monitoring the performance of Amazon's voice, video, conferencing and fax infrastructures to ensure we deliver the highest quality customer experience.
August 05, 2020
Develops and reviews project scope to include work services estimate, services, resource assignments and allocations, and statements of work for assigned projects.
August 17, 2020
Assist in evaluating current and emerging network and VoIP technologies, conducts technical assessments, and makes recommendations to Information Technology director and customers.
October 08, 2020
Required Interpersonal skills Required Written and verbal communication skills Required Work independently Required Organizational skills Required Critical thinking skills Required Work with a team Required Computer skills appropriate to position Required Customer service skills Required Knowledge of regulatory standards appropriate to position.
October 08, 2020
Understanding of Microsoft Back-Office technologies, including, but not limited to Active Directory, IIS, Exchange, and other components.
October 16, 2020