Review, analyze, and assess the long term forecast validate for accuracy based on recent results, trends in contact volume, and productivity, as well as site level staffing attainment capabilities.
February 28, 2022
Understand current process workflow and come up with the proactive MIS / ideas to assist business with improved performance.
March 04, 2022
Develops new reporting and analytics that will drive business results and discovers new ways to cull data to provide new streams of metric based information.
March 24, 2022
Collaborate with Finance, Analytics, Operations, Product Management, Technology, Human Resources, and Change Management business partners to communicate opportunities for business improvement and explain deviations from operating plans.
April 16, 2022
Demonstrated experience in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training.
May 29, 2022
Manage & further develop an existing WFM function in order to deliver service requirements, commercial requirements, maximize revenue and optimize cost.
May 31, 2022
Acts as subject matter expert related to the effective use of analytical methodologies, particularly those related to decision tree, time series data, forecasting, and econometric modeling.
June 14, 2022