Average Salary for Jobs with Customer Communications Skills

The average salary for jobs that require the skills of Customer Communications is $81,667 based on United States National Average.

Base Salary

Core compensation

$27,563
$135,771
$81,667
Customer Retention Manager
Alternate Job Titles: At Risk Customer Support Manager | Customer Retention/Insights Manager | Customer Satisfaction & Retention Manager | Customer Service/Retention Manager | Customer Success and Satisfaction Manager

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages... View job details


Customer Retention Representative I
Alternate Job Titles: At Risk Customer Support Representative I | Customer Service/Retention Representative, Entry

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details


Customer Retention Representative II
Alternate Job Titles: At Risk Customer Support Representative II | Customer Service/Retention Representative, Experienced

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details


Customer Retention Representative III
Alternate Job Titles: At Risk Customer Support Representative III | Customer Service/Retention Representative, Senior

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details


Customer Retention Supervisor
Alternate Job Titles: At Risk Customer Support Supervisor | Customer Service/Retention Supervisor

Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in a... View job details


Executive Response Manager
Alternate Job Titles: Customer Service Escalation Manager | Service Complaint Response Manager

Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a l... View job details


Executive Response Specialist
Alternate Job Titles: Customer Service Escalation Specialist | Service Complaint Response Specialist

Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to th... View job details


Fraud Prevention Associate I
Alternate Job Titles: Associate, Entry -Fraud Prevention | Entry Fraud Prevention Associate | Loss Prevention Associate, Entry

Researches and analyzes potential customer fraud cases to identify and prevent future fraud. Identifies fraudulent transactions using various research methods. Follows standard procedures to document a loss and prepare a summary and reconciliation. Communicates the status and resolution of incident to the customer. Identifies areas that need increased security procedures or software to protect cus... View job details


Fraud Prevention Associate II
Alternate Job Titles: Associate, Experienced -Fraud Prevention | Intermediate Fraud Prevention Associate | Loss Prevention Associate, Experienced

Researches and analyzes potential customer fraud cases to identify and prevent future fraud. Identifies moderately complex fraudulent transactions using various research methods. Follows standard procedures to document a loss and prepare a summary and reconciliation. Communicates the status and resolution of incident to the customer. Identifies areas that need increased security procedures or soft... View job details


Fraud Prevention Associate III
Alternate Job Titles: Associate, Senior -Fraud Prevention | Loss Prevention Associate, Senior | Senior Fraud Prevention Associate

Researches and analyzes potential customer fraud cases to identify and prevent future fraud. Identifies high complexity fraudulent transactions using various research methods. Follows standard procedures to document a loss and prepare a summary and reconciliation. Communicates the status and resolution of incident to the customer. Identifies areas that need increased security procedures or softwar... View job details