Average Salary for Jobs with Tier 2 Support Skills

The average salary for jobs that require the skills of Tier 2 Support is $65,638 based on United States National Average.

Base Salary

Core compensation

$42,524
$88,752
$65,638
Technical Customer Support Representative II
Alternate Job Titles: Technical Support - Tier 2 | Technical Support Specialist, Experienced

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Document... View job details


Technical Customer Support Specialist II
Alternate Job Titles:

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions... View job details


Technical Customer Support Team Leader
Alternate Job Titles: Technical Customer Support Team Supervisor

Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer... View job details