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The IT Service Desk Senior Manager provides mentoring and leadership to the team. Manages all aspects and operations of an organization's technical help desk. Being an IT Service Desk Senior Manager identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. In addition, IT Service Desk Senior Manager reviews key metrics to analyze the help desk performance, identify pro... view job details

The IT Service Desk Senior Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Senior Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Se... view job details

Participate and/or serve as project manager in complex ITS projects such as upgrades or installations of integrated systems and services, utilizing standardized project management methodologies. Plan and conduct project meetings with stakeholders and project personnel to communicate milestones and completion dates, to provide technical advice and solutions, and to resolve issues that arise during the course of the project. Manage in the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, and salary adjustments) to maintain a skilled technical and customer service-oriented staff. view job details

Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource ... view job details

They call them the salt of the Earth; the people who spend their lives learning a specific labor, directly benefitting the public with effective service. There are all kinds of skilled laborers, many of whom choose to work at The Jim Beam Company – makers of the best-selling bourbon in the world. Meet Kevin Boone, Process Control Sr. Maintenance Supervisor at the Jim Beam distillery in Clermont, Kentucky. He works in one of the three principal Beam factories in the state, just twenty minutes outside Louisville. The history of the Beam brand dates back to 1795, when the first generation of the ... view article details

'To be fair, folks who have so much money in the market that they simply don't have enough time to stay on top of investment trends would probably be good candidates for the use of a full-service broker.'  'Full-service' brokers get their name and reputation from the dogged and devoted work they're expected to do to keep clients happy. They carry business cards from distinguished brokerage firms like Salomon Smith Barney and Merrill Lynch. In an ideal world, a broker provides sound, profitable investment ideas, and furnishes up-to-the-minute research to keep you current with market trends, sto... view article details

Improving Businesses All of us practice project management in our lives, whether we know it or not. We are all involved in planning and organizing our everyday tasks, career, and work responsibilities. In the business world, project management is a high level skill, and a demanding career choice. Project managers are key employees in every industry and all types of companies, all over the world. Project Management itself is rapidly becoming one of the most important processes within a company. The number of PMs has risen considerably as companies have begun to realize the valuable benefits the... view article details

What to Do When You Really Dislike An Employee No matter the size company you work for, large or small, it’s almost impossible to like everyone. If you find yourself in charge of a person you don't like, it’s tempting to want to treat him/her differently because of your personal feelings. But HR will quickly tell you that’s a big no-no. And if it's a high-performer we're talking about, then you're really going to have to suck it up. Are you wondering how to work with people you don't like? The good news is managing someone you don’t like can be done, and done well. Here’s how: Working Wi... view article details

Working in the airline industry can take you places. Even from an elevation of only 110 feet -- the official above sea level height of the city of Everett – which is the site of The Boeing Company’s commercial airplane plant on Washington state's northernmost coast. The career path of Bridget Beckmyer-Johnson provides clear evidence of the 'sky’s the limit' type of opportunities available to the dedicated employee. Her passion for people and learning has transported her from an entry-level position as an airplane “sealer” all the way to management during her 15-year tenure at the plant.Between... view article details

This is a special episode featuring a roundtable discussion that includes the following Senior Consultants from Salary.com: Greg Wolf the Managing Principal of Salary.com's Consulting Practice, Rebecca Gorman a Principal of Compensation Consulting, Courtney LeCompte a VP of Compensation Consulting, Garry Straker a VP of Compensation Consulting, Eric McMillan a VP of Compensation Consulting, and Mara Marino a Senior Compensation Consultant. In this episode, Salary.com's Senior Consultants join David and Dwight for a roundtable discussion where each shares their predictions for 2024. October ... view blog & white papers details

A company's first executive hire sets the tone and agenda, attracting significant attention and expectations. How a startup's initial executive differs from an established firm's first C-suite hire reveals their contrasting priorities. While emerging players need operations gurus to build a foundation, legacy brands seek visionaries to spur innovation. Examining the contrasting choices in premier executive hires reveals how companies match roles with their growth stages and organizational culture. This analysis will showcase that a firm's first executive hire speaks volumes about its core valu... view blog & white papers details

With remote work on the rise, companies aim to hire top talent no matter where they are. But how does location affect salaries for senior positions? Should you budget the same for entry-level and executive roles? This article examines how location influences pay across different levels of experience. You may be surprised to find that discounts often decrease for seasoned professionals. What Is Geographical Discounting? Geographical discounting adjusts salary offers for remote jobs depending on their locations. The company adjusts pay according to the location's living expenses. Some companies ... view blog & white papers details

Customer service skills are necessary in any industry. For businesses, managing customers' concerns must be a top priority to establish a good relationship and reputation. Not only employees who work in customer support need to improve their customer service skills. Management and team leaders must also learn to enhance their customer service skills to develop effective strategies. Key Takeaways Major customer service skills include communication, problem-solving, patience, and empathy. Improving customer service skills includes collecting feedback from clients and practicing active listenin... view blog & white papers details

Anyone in a customer-facing role knows that good customer service skills are required to provide great service. While product knowledge and a friendly demeanor are important, there are several other essential customer service skills that can set you apart. To become a customer service all-star and experience the rewards of happy, loyal customers and a successful business, mastery of the following 12 customer service skills is a must. What are customer service skills? Customer service skills are the abilities and techniques that allow employees to handle customer questions, complaints, and con... view blog & white papers details