Insurance Claim Service Manager I manages day-to-day service activities for one claim-related function in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members meet or exceed performance standards for quality and volume. Being an Insurance Claim Service Manager I identifies opportunities for system and workflow improvements and recommends changes in operational processes. Ensures compliance with State Insurance Department regulations. Additionally, Insurance Claim Service Manager I may be responsible for reviewing and processin...View More
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