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Alternate job titles: Customer Service Regional Operations Manager

Plans, organizes, directs, set controls, and provides leadership for the general line sales staff, and the sales of general line equipment. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. more...



Alternate job titles: Customer Support Supervisor Annuity Policies

Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...


Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center

Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. May track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. more...


Alternate job titles: Customer Care Director | Customer Support Services Director

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. Requi more...



Alternate job titles: Customer Care Manager | Customer Support Services Manager

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. Manages subordinate staff in more...


Alternate job titles: Customer Support Annuity Policies

Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...


Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor | Non-Technical Customer Service Supervisor

Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organi more...


Alternate job titles: Customer Service and Relationship Manager - Merchant Cards

Manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. more...


Alternate job titles: Client Services Representative (Banking) | Banking Services Customer Representative

The Customer Sales and Service Representative requires a high school diploma or equivalent. Processes basic branch service transactions to ensure customer satisfaction. Being a Customer Sales and Service Representative typically reports to a supervisor or manager. Being a Customer Sales and Service Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. more...


Alternate job titles: Customer Service Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center

The Customer Service and Support Trainer provides updates and details on new products. Designs and delivers training programs for customer service staff. Being a Customer Service and Support Trainer develops team skills in areas of customer service, selling and communication. Instructs and informs staff about system use and policies/process. In addition, Customer Service and Support Trainer may track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service and Support Trainer occasionally directe more...


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