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Alternate job titles: Help Desk Technician II | Help Desk Tier 2 Specialist

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...



Alternate job titles: Help Desk Support Assistant | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi more...


Alternate job titles: Help Desk Operations Supervisor II | IT/IS Help Desk Supervisor II | User Support Help Desk Supervisor II

There is currently no job description for Help Desk Lead. Be the first to submit the job responsibilities for a Help Desk Lead.


Alternate job titles: Help Desk Senior Technician | Help Desk Technician III | Help Desk Tier 3 Specialist | IT End User Support Senior Specialist | User Problem Support Senior Specialist

There is currently no job description for Help Desk Engineer. Be the first to submit the job responsibilities for a Help Desk Engineer.



Alternate job titles: Help Desk Technician II | Help Desk Tier 2 Specialist

There is currently no job description for Help Desk Coordinator. Be the first to submit the job responsibilities for a Help Desk Coordinator.


Alternate job titles: IT Help Desk Manager | IT User Support - Manager | Technical Customer Support Manager

Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bache more...


Alternate job titles: IT User Support - Manager | Technical Customer Support Manager

The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations more...


Alternate job titles: Help Desk Support | Help Desk Tier 2 Specialist

The Help Desk Technician II identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician II documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician II may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician I identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician I documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician I may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | User Access and Password Support

The Junior Help Desk Support identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Junior Help Desk Support documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Junior Help Desk Support may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equi more...


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