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Alternate job titles: Technical Customer Support Team Supervisor

Supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. May require a bachelor's degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive process more...



Alternate job titles: Technical Service Manager | Technical Support Services Operations Manager

Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True firs more...


Alternate job titles: Technical Support - Tier 3 | Technical Support Specialist, Senior

Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep more...


Alternate job titles: Technical Support Specialist, Entry | Technical Support- Tier 1

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and servi more...



Alternate job titles: Technical Support - Tier 2 | Technical Support Specialist, Experienced

Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's prod more...


Alternate job titles: Entry Technical Sales Support | Technical Sales Advisor I

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...


Alternate job titles: Technical Sales Support Specialist I | Technical Sales Advisor I

The Entry Technical Sales Support may require a bachelor's degree in area of specialty. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being an Entry Technical Sales Support typically reports to a supervisor or manager. Working as an Entry Technical Sales Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...


Alternate job titles: Specialist Technical Sales Support | Technical Sales Advisor IV

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. more...


Alternate job titles: Intermediate Technical Sales Support | Technical Sales Advisor II

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...


Alternate job titles: Information Services Consultant | Information Services Technical Support Coach | IS/IT End User Support Team Leader

The IS/IT Technical Support Expert evaluates existing systems and/or user needs and makes recommendations. Works with end user groups to identify technical solutions to business problems or inefficiencies. Being an IS/IT Technical Support Expert requires a bachelor's degree. May require certification in specific applications. In addition, IS/IT Technical Support Expert typically reports to a head of a unit/department. Working as an IS/IT Technical Support Expert typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent more...


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