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Alternate job titles: Contact Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler

The Call Center Scheduler utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Scheduler typically reports to a manager. Typically requires a bachelor's degree. Being a Call Center Scheduler works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Scheduler typically requires 1 to 2 years of re more...



Alternate job titles: Inbound Contact Center Manager | Inbound Customer Support and Service Manager

The Inbound Call Center Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Call Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of mod more...


Alternate job titles: Outbound Contact Center Manager

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers more...


Alternate job titles: Contact Center Quality Manager | Contact Center Planning and Monitoring Supervisor

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production more...



Alternate job titles: Contact Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager

The Call Center Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Call Center Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Call Center Scheduling Manager advanced analytical skills are typically required. Requires a b more...


Alternate job titles: Nurse Manager - Phone Triage | Medical Contact Center Nurse Manager

The Nurse Call Center Manager maintains nursing staff by recruiting, selecting, and training clinical staff. Plans and implements the overall nursing policies, procedures, and services for a contact center. Being a Nurse Call Center Manager may provide direct patient care and is responsible for evaluating patient health over the phone. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. In addition, Nurse Call Center Manager may require an advanced degree. Typically reports to top management. Requires RN license. The Nurse Call Ce more...



Alternate job titles: Contact Center Scheduler, Sr. | Contact Center Forecasting and Resourcing Senior Analyst | Contact Center Metrics Senior Analyst | Customer Service Center Senior Scheduler

The Call Center Senior Scheduler utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Senior Scheduler advanced analytical skills are typically required. May provide recommendations for improving contact center operations. In addition, Call Center Senior Scheduler typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Senior Sch more...


Alternate job titles: Contact Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor

The Call Center Scheduling Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Call Center Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Call Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Call Center S more...


Alternate job titles: Contact Center Sales Coach | Agent Sales Coaching Specialist | Call Center Sales Trainer

The Call Center Sales Coach coaches and motivates the contact center staff to meet targeted sales goals. Designs sales training materials on company products, business practices, and contact center practices. Being a Call Center Sales Coach may require a bachelor's degree. Supports evaluating sales performance and product knowledge. In addition, Call Center Sales Coach typically reports to a manager or head of a unit/department. Being a Call Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a more...



Alternate job titles: Contact Center Sales Coach | Agent Sales Coaching Specialist | Call Center Sales Coach

The Call Center Sales Trainer coaches and motivates the contact center staff to meet targeted sales goals. Designs sales training materials on company products, business practices, and contact center practices. Being a Call Center Sales Trainer may require a bachelor's degree. Supports evaluating sales performance and product knowledge. In addition, Call Center Sales Trainer typically reports to a manager or head of a unit/department. Being a Call Center Sales Trainer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Work more...


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