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Alternate job titles: Call Center Sales Representative I | Entry Call Center Inside Sales Representative | Inbound/Outbound Call Center Sales Representative, Entry | Telemarketing Representative I | Telesales Representative I

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 ye more...



Alternate job titles: Call Center Sales Representative II | Inbound/Outbound Call Center Sales Representative, Experienced | Intermediate Call Center Inside Sales Representative | Telemarketing Representative II | Telesales Representative II

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. more...


Alternate job titles: Call Center Sales Representative III | Inbound/Outbound Call Center Sales Representative, Senior | Senior Call Center Inside Sales Representative | Telemarketing Representative III | Telesales Representative III

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function more...


Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Call Center Sales Team Leader | Sales & Telemarketing Team Leader | Telemarketing Team Leader | Telesales Supervisor

Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowle more...



Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job f more...


Alternate job titles: Call Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance more...



Alternate job titles: Call Center Representative I - Inbound | Inbound Customer Resolution Specialist I | Inbound Customer Support Representative I

Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of genera more...


Alternate job titles: Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Representative II

Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. more...


Alternate job titles: Call Center Representative I -Outbound | Customer Support Representative, Entry - Outbound | Telemarketing Representative I - Outbound

Initiates calls to current and/or potential clients by following standard scripts and procedures. Promotes and sells products and services of company. Documents and tracks orders and service feedback using a computer system. May require an associate degree. Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. more...



Alternate job titles: Call Center Representative IV - Outbound | Customer Support Representative, Specialist - Outbound | Telemarketing Representative IV - Outbound

Initiates calls to current and/or potential clients by following standard scripts and procedures. Promotes and sells products and services of company. Documents and tracks orders and service feedback using a computer system. May require an associate degree. Typically reports to a supervisor or manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. Typically requires 5-7 years of related experience. more...


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