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Alternate job titles: Call Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance more...



Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job f more...


Alternate job titles: Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Representative II

Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. more...


Alternate job titles: Call Center Representative I - Inbound | Inbound Customer Resolution Specialist I | Inbound Customer Support Representative I

Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of genera more...



Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager

Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Typically requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the bud more...


Alternate job titles: Inbound Call Center Supervisor II | Inbound Customer Support and Service Supervisor II

Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the dev more...



Alternate job titles: Inbound Call Center Supervisor I | Inbound Customer Support and Service Supervisor I

Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other more...


Alternate job titles: Inbound Call Center Supervisor III | Inbound Customer Support and Service Supervisor III

Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environ more...


Alternate job titles: Contact Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV

The Call Center Representative IV - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative IV - Inbound handles difficult situations and assists in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative IV - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Being a more...



Alternate job titles: Contact Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III

The Call Center Representative III - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative III - Inbound may handle difficult situations and assist in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative III - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Bei more...


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