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Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Call Center Sales Team Leader | Sales & Telemarketing Team Leader | Tele sales Supervisor | Telemarketing Team Leader

Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowle more...



Alternate job titles: Call Center Sales Representative I | Entry Call Center Inside Sales Representative | Inbound/Outbound Call Center Sales Representative, Entry | Tele sales Representative I | Telemarketing Representative I

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 ye more...


Alternate job titles: Call Center Sales Representative II | Inbound/Outbound Call Center Sales Representative, Experienced | Intermediate Call Center Inside Sales Representative | Tele sales Representative II | Telemarketing Representative II

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. more...


Alternate job titles: Call Center Sales Representative III | Inbound/Outbound Call Center Sales Representative, Senior | Senior Call Center Inside Sales Representative | Tele sales Representative III | Telemarketing Representative III

Makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function more...



Alternate job titles: Contact Center Team Leader (Includes Selling) | Inbound/Outbound Call Center Sales Team Leader | Sales & Telemarketing Team Leader | Tele sales Supervisor | Telemarketing Team Leader

The Call Center Inside Sales Team Leader monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Being a Call Center Inside Sales Team Leader typically reports to a head of a unit/department. May require a bachelor's degree. The Call Center Inside Sales Team Leader supervises a small group of para-professional staff in an organization characteriz more...


Alternate job titles: Contact Center Team Leader (Includes Selling) | Call Center Inside Sales Team Leader | Sales & Telemarketing Team Leader | Tele sales Supervisor | Telemarketing Team Leader

The Inbound/Outbound Call Center Sales Team Leader monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Being an Inbound/Outbound Call Center Sales Team Leader typically reports to a head of a unit/department. May require a bachelor's degree. The Inbound/Outbound Call Center Sales Team Leader supervises a small group of para-professional staff more...



Alternate job titles: Call Center Director

Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function a more...


Alternate job titles: Outbound Call Center Manager

Manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. more...


Alternate job titles: Contact Center Scheduler | Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Customer Service Center Scheduler

The Contact Center Metrics Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Metrics Analyst typically reports to a manager. Typically requires a bachelor's degree. Being a Contact Center Metrics Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Contact Center Metrics Analyst t more...



Alternate job titles: Finance Supervisor | Financial Analysis and Reporting Supervisor

The Financial Team Leader oversees the collection and analysis of financial information for an organization. Responsible for the supervision of finance professionals. Being a Financial Team Leader may require a bachelor's degree. Monitors the creation of monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. In addition, Financial Team Leader typically reports to a manager or head of a unit/department. The Financial Team Leader supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volum more...


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