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Alternate job titles: At Risk Customer Support Representative I | Customer Service/Retention Representative, Entry

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. May require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. more...



Alternate job titles: At Risk Customer Support Representative II | Customer Service/Retention Representative, Experienced

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate su more...


Alternate job titles: At Risk Customer Support Representative III | Customer Service/Retention Representative, Senior

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific more...


Alternate job titles: Customer Retention Representative I | At Risk Customer Support Representative I

The Customer Service/Retention Representative, Entry addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Entry requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Entry typically reports to a supervisor or manager. Being a Customer Service/Ret more...



Alternate job titles: Customer Retention Representative II | At Risk Customer Support Representative II

The Customer Service/Retention Representative, Experienced addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Experienced requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Experienced typically reports to a supervisor or manager. Working as more...


Alternate job titles: Customer Retention Representative III | At Risk Customer Support Representative III

The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Ser more...



Alternate job titles: At Risk Customer Support Supervisor | Customer Service/Retention Supervisor

Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Co more...


Alternate job titles: Customer Retention Manager | At Risk Customer Support Manager | Customer Satisfaction & Retention Manager | Customer Service/Retention Manager | Customer Success and Satisfaction Manager

The Customer Retention/Insights Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Retention/Insights Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Retention/Insights Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Retention/Insights Manager manages subordinate staff in the more...


Alternate job titles: Customer Retention Manager | At Risk Customer Support Manager | Customer Retention/Insights Manager | Customer Service/Retention Manager | Customer Success and Satisfaction Manager

The Customer Satisfaction & Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Satisfaction & Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Satisfaction & Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Satisfaction & Retention Manager manages s more...



Alternate job titles: Customer Retention Manager | At Risk Customer Support Manager | Customer Retention/Insights Manager | Customer Satisfaction & Retention Manager | Customer Success and Satisfaction Manager

The Customer Service/Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Service/Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Service/Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Service/Retention Manager manages subordinate staff in the day- more...


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