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Alternate job titles: Field Customer Engineering - Master | Field Service Engineer, Master | Technical Customer On-site Support V | Technical Field Service Engineer V

The Field Service Engineer - Consultant identifies, analyzes, and repairs product failures, install new components or parts. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer - Consultant answers difficult customer questions about product features, recommends appropriate upgrades. Develops creative solutions to more unique, chronic, or complex issues. In addition, Field Service Engineer - Consultant performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers and verify more...



Alternate job titles: Customer Service Regional Operations Manager

Manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics. Develop standards, improvements, or changes to process. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a more...


Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor

Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typi more...


Alternate job titles: Customer Support Supervisor Annuity Policies

Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...



Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center

Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. May track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. more...


Alternate job titles: Customer Care Director | Customer Support Services Director

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enha more...



Alternate job titles: Customer Care Manager | Customer Support Services Manager

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of more...


Alternate job titles: Customer Support Annuity Policies

Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...


Alternate job titles: Customer Service and Relationship Manager - Merchant Cards

Manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. more...



Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. more...


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