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Alternate job titles: Customer Care Director | Customer Support Services Director

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. Requi more...



Alternate job titles: Network Service Director | Director of Communication Service Customer Support

The Telecommunication Service Provider Customer Care Director ensures client service is prompt and accurate. Directs the operations of the service delivery department for a telecommunications network. Being a Telecommunication Service Provider Customer Care Director may require a bachelor's degree in area of specialty. Responsible for the design of strategic service plans and promotion of the organization's products or services. In addition, Telecommunication Service Provider Customer Care Director typically reports to top management. The Telecommunication Service Provider Customer Care Direct more...


Alternate job titles: Network Service Director | Telecommunication Service Provider Customer Care Director

The Director of Communication Service Customer Support ensures client service is prompt and accurate. Directs the operations of the service delivery department for a telecommunications network. Being a Director of Communication Service Customer Support may require a bachelor's degree in area of specialty. Responsible for the design of strategic service plans and promotion of the organization's products or services. In addition, Director of Communication Service Customer Support typically reports to top management. The Director of Communication Service Customer Support manages a departmental su more...


Alternate job titles: Director of Communication Service Customer Support | Telecommunication Service Provider Customer Care Director

Directs the operations of the service delivery department for a telecommunications network. Ensures client service is prompt and accurate. Responsible for the design of strategic service plans and promotion of the organization's products or services. May require a bachelor's degree in area of specialty. Typically reports to a top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ more...



Alternate job titles: Customer Service Director | Customer Support Services Director

The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer servi more...


Alternate job titles: Field Customer Engineering Director | Field Customer Support Director

Directs and oversees field services activities within an organization. Plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Ensures all field service projects are completed within budget/deadline to meet customers' needs. Requires a bachelor's degree in area of specialty. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructur more...



Alternate job titles: Customer Service Director | Customer Care Director

The Customer Support Services Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Support Services Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Support Se more...


Alternate job titles: Field Service Director | Field Customer Engineering Director

The Field Customer Support Director plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Directs and oversees field services activities within an organization. Being a Field Customer Support Director requires a bachelor's degree in area of specialty. Ensures all field service projects are completed within budget/deadline to meet customers' needs. In addition, Field Customer Support Director typically reports to top management. The Field Customer Support Director manages a departmental sub-function within a broader departmental function more...


Alternate job titles: Field Service Director | Field Customer Support Director

The Field Customer Engineering Director plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Directs and oversees field services activities within an organization. Being a Field Customer Engineering Director requires a bachelor's degree in area of specialty. Ensures all field service projects are completed within budget/deadline to meet customers' needs. In addition, Field Customer Engineering Director typically reports to top management. The Field Customer Engineering Director manages a departmental sub-function within a broader depar more...



Alternate job titles: Annuity Services Director | Customer Support Director Annuity Policies

The Customer Satisfaction Director - Annuities provides leadership on the administration of annuity products including distribution, asset transfers, death claim approvals to ensure compliance with state and federal regulations. Directs and oversees all aspects of the annuity customer service program. Being a Customer Satisfaction Director - Annuities requires a bachelor's degree. Maintains appropriate staffing to ensure high-level quality service and ensures hired staff has the education necessary and is provided the appropriate training to keep up-to-date on regulations. In addition, Custome more...


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