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Alternate job titles: Field Customer Engineering - Senior | Senior Field Service Engineer | Technical Customer On-site Support III | Technical Field Service Engineer III

Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, install new components or parts. Develops creative solutions to more unique, chronic, or complex issues. Researches and answers difficult customer questions about product features and recommend appropriate upgrades. Performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers. Has deep knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a manager o more...



Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III | Non-Technical Customer Service Specialist - Senior

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a custo more...


Alternate job titles: Contact Center Representative III - Inbound | Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III

The Inbound Customer Support and Service Representative III researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being an Inbound Customer Support and Service Representative III may handle difficult situations and assist in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Inbound Customer Support and Service Representative III may require an associate's degree. Typ more...


Alternate job titles: Customer Service Representative III | Customer Care Representative III | Non-Technical Customer Service Specialist - Senior

The Customer Service and Support Representative III resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative III provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional informati more...



Alternate job titles: Branch Service Manager III | Branch Service Quality Manager III | Branch Support Services Manager III

The Branch Customer Service Manager III manages and schedules tellers and customer service staff, and monitors branch service quality levels and coaches staff to achieve appropriate levels. Oversees daily branch activities. Being a Branch Customer Service Manager III implements, reviews, and complies with bank policies and procedures; prepares branch for internal audits. Maintains financial records and budget. In addition, Branch Customer Service Manager III conducts financial, product, and/or business case analysis. Evaluates and implements process efficiencies. Responds to complex customer c more...


Alternate job titles: Inbound Contact Center Supervisor III | Inbound Call Center Supervisor III

The Inbound Customer Support and Service Supervisor III is responsible for the daily activity of contact center policies and procedures. Supervises contact center representatives who get contacted by customers or potential customers. Being an Inbound Customer Support and Service Supervisor III may assist with monitoring interactions or perform data collection and some analysis. Ensures quotas for service volume and timeliness are met. In addition, Inbound Customer Support and Service Supervisor III may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager o more...



Alternate job titles: Customer Service Representative, Senior - Merchant Cards

Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree. Typically reports to a supervisor or manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide ran more...


Alternate job titles: Customer Service Regional Operations Manager

Manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics. Develop standards, improvements, or changes to process. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a more...


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