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Alternate job titles: Field Customer Engineering - Experienced | Intermediate Field Service Engineer | Technical Customer On-site Support II | Technical Field Service Engineer II

Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Research and answer customer questions about product features, issues and upgrades. Performs start up testing and customer training on features and general maintenance of product. Has solid knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the wo more...



Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II | Non-Technical Customer Service Specialist - Intermediate

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or equivalent. Typically reports to a customer service manager. Works under moderate supervision. Gainin more...


Alternate job titles: Customer Service Representative II | Customer Care Representative II | Non-Technical Customer Service Specialist - Intermediate

The Customer Service and Support Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service an more...


Alternate job titles: Contact Center Representative II - Inbound | Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II

The Inbound Customer Support and Service Representative II researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Being an Inbound Customer Support and Service Representative II typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Inbound Customer Support and Service Representative II typically reports to a supervisor o more...



Alternate job titles: Inbound Contact Center Supervisor II | Inbound Call Center Supervisor II

The Inbound Customer Support and Service Supervisor II is responsible for the daily activity of contact center policies and procedures. Supervises contact center representatives who get contacted by customers or potential customers. Being an Inbound Customer Support and Service Supervisor II may assist with monitoring interactions or perform data collection and some analysis. Ensures quotas for service volume and timeliness are met. In addition, Inbound Customer Support and Service Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or h more...


Alternate job titles: Branch Service Manager II | Branch Service Quality Manager II | Branch Support Services Manager II

The Branch Customer Service manager II manages and schedules tellers and customer service staff, and monitors branch service quality levels and coaches staff to achieve appropriate levels. Oversees daily branch activities and resolves banking problems for customers. Being a Branch Customer Service manager II implements and reviews bank policies and procedures to ensure efficiencies. Maintains financial records and budget. In addition, Branch Customer Service manager II participates in the hiring and performance rating of employees. Responds to more complex customer complaints and questions. Ma more...



Alternate job titles: Customer Service Representative, Experienced - Merchant Cards

Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently withi more...


Alternate job titles: Customer Service Regional Operations Manager

Manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics. Develop standards, improvements, or changes to process. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a more...


Alternate job titles: Customer Support Supervisor Annuity Policies

Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...



Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center

Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. May track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. more...


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