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Alternate job titles: Customer Care Team Leader | Customer Service and Support Team Leader | Non-Technical Customer Service Team Leader

Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically rep more...



Alternate job titles: Customer Care Team Leader | Non-Technical Customer Service Team Leader

The Customer Service and Support Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Service and Support Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Service and Support Team Leader coaches and guides less experienced team members. May assist manager with schedul more...


Alternate job titles: Customer Care Team Leader | Customer Service and Support Team Leader

The Non-Technical Customer Service Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Non-Technical Customer Service Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Non-Technical Customer Service Team Leader coaches and guides less experienced team members. May assist manager with s more...


Alternate job titles: Field Customer Engineering - Specialist | Field Service Engineer, Specialist | Technical Customer On-site Support IV | Technical Field Service Engineer IV

The Field Service Engineer - Project Lead identifies, analyzes, and repairs product failures, install new components or parts. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer - Project Lead researches and answers difficult customer questions about product features and recommend appropriate upgrades. Develops creative solutions to more unique, chronic, or complex issues. In addition, Field Service Engineer - Project Lead performs start up testing and customer training on features and general maintenance of product. May mentor less experience more...



Alternate job titles: Customer Service Regional Operations Manager

Manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics. Develop standards, improvements, or changes to process. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a more...


Alternate job titles: Customer Support Supervisor Annuity Policies

Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...



Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center

Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. May track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. more...


Alternate job titles: Customer Care Director | Customer Support Services Director

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. Requi more...


Alternate job titles: Customer Care Manager | Customer Support Services Manager

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. Manages subordinate staff in more...



Alternate job titles: Customer Support Annuity Policies

Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...


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