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Alternate job titles: E-commerce Customer Service Representative | Customer Contact Center E-commerce Support | Customer Service Specialist - E-commerce

The Online Customer Service Specialist assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being an Online Customer Service Specialist ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Online Customer Service Specialist may r more...



Alternate job titles: Customer Service Desk Clerk - Grocery Store | Customer Service Specialist - Supermarket | Grocery Front Desk Customer Service Associate | In-Store Customer Assistance Specialist | Supermarket Courtesy Desk Representative

The Customer Service Specialist - Grocery initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Customer Service Specialist - Grocery may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Customer Service Specialist - Grocery typically reports to a supervisor or manager. Being a Customer Service Specialist - Grocery possesses a moderate understanding of general aspects of the job. W more...


Alternate job titles: Customer Service Desk Clerk - Grocery Store | Customer Service Specialist - Grocery | Grocery Front Desk Customer Service Associate | In-Store Customer Assistance Specialist | Supermarket Courtesy Desk Representative

The Customer Service Specialist - Supermarket initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Customer Service Specialist - Supermarket may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Customer Service Specialist - Supermarket typically reports to a supervisor or manager. Being a Customer Service Specialist - Supermarket possesses a moderate understanding of general aspec more...


Alternate job titles: Executive Response Specialist | Service Complaint Response Specialist

The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, det more...



Alternate job titles: E-commerce Customer Service Representative Sr. | Customer Contact Center E-commerce Senior Support | Customer Service Senior Specialist E-commerce

The Online Customer Service Senior Specialist assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being an Online Customer Service Senior Specialist ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Online Customer Service Se more...


Alternate job titles: Customer Service Representative I | Customer Care Representative I | Customer Service and Support Representative I

The Non-Technical Customer Service Specialist - Entry resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Non-Technical Customer Service Specialist - Entry may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Non-Technical Customer Service Specialist - Ent more...



Alternate job titles: E-commerce Customer Service Representative | Customer Contact Center E-commerce Support | Online Customer Service Specialist

The Customer Service Specialist - E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - more...


Alternate job titles: Contact Center Quality Assurance Auditor | Call Center Quality Assurance Auditor | Contact Center Quality Metrics Auditor

The Customer Service Quality Assurance Audit Specialist prepares and presents audit reports for management to identify the issues and performance. Monitors and measures the quality of inbound and/or outbound customer service calls. Being a Customer Service Quality Assurance Audit Specialist typically requires a bachelor's degree. Assists with feedback and training of individuals who have contact with customers. In addition, Customer Service Quality Assurance Audit Specialist typically reports to a manager. Being a Customer Service Quality Assurance Audit Specialist gains exposure to some of th more...


Alternate job titles: Customer Service Representative II | Customer Care Representative II | Customer Service and Support Representative II

The Non-Technical Customer Service Specialist - Intermediate resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Non-Technical Customer Service Specialist - Intermediate may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, more...



Alternate job titles: Customer Service Representative III | Customer Care Representative III | Customer Service and Support Representative III

The Non-Technical Customer Service Specialist - Senior resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Non-Technical Customer Service Specialist - Senior provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional inf more...


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