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Alternate job titles: PC Support Manager | PC Support and Resources Team Leader | PC Support Services Manager

The Help Desk Support - Supervisor studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Provides for overall personal computer support. Being a Help Desk Support - Supervisor provides for the training of department staff and end-users. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. In addition, Help Desk Support - Supervisor m more...



Alternate job titles: Help Desk Technician II | Help Desk Tier 2 Specialist

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi more...


Alternate job titles: Help Desk Operations Supervisor I | IT/IS Help Desk Supervisor I | User Support Help Desk Supervisor I

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally h more...



Alternate job titles: Help Desk Operations Supervisor III | IT/IS Help Desk Supervisor III | User Support Help Desk Supervisor III

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production en more...


Alternate job titles: Help Desk Operations Supervisor II | IT/IS Help Desk Supervisor II | User Support Help Desk Supervisor II

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive more...



Alternate job titles: Help Desk Support | Help Desk Tier 2 Specialist

The Help Desk Technician II identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician II documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician II may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician I identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician I documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician I may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | User Access and Password Support

The Junior Help Desk Support identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Junior Help Desk Support documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Junior Help Desk Support may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equi more...



Alternate job titles: Help Desk Support, Sr. | Help Desk Senior Technician | Help Desk Tier 3 Specialist | IT End User Support Senior Specialist | User Problem Support Senior Specialist

The Help Desk Technician III identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Technician III documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician III coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist l more...


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