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Alternate job titles: Help Desk Technician II | Help Desk Tier 2 Specialist

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...



Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | User Access and Password Support

The Junior Help Desk Support identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Junior Help Desk Support documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Junior Help Desk Support may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equi more...


Alternate job titles: PC Support Manager | PC Support and Resources Team Leader | PC Support Services Manager

The Help Desk Support - Supervisor studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Provides for overall personal computer support. Being a Help Desk Support - Supervisor provides for the training of department staff and end-users. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. In addition, Help Desk Support - Supervisor m more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi more...



Alternate job titles: IT Help Desk Manager | IT User Support - Manager | Technical Customer Support Manager

Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bache more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Junior Help Desk Support | User Access and Password Support

The Help Desk/Password Re-Set Support identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk/Password Re-Set Support documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk/Password Re-Set Support may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an ass more...



Alternate job titles: Help Desk Operations Supervisor I | IT/IS Help Desk Supervisor I

The User Support Help Desk Supervisor I identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a User Support Help Desk Supervisor I documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, User Support Help Desk Supervisor I may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support te more...


Alternate job titles: Help Desk Operations Supervisor II | IT/IS Help Desk Supervisor II

The User Support Help Desk Supervisor II identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a User Support Help Desk Supervisor II documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, User Support Help Desk Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a uni more...


Alternate job titles: Help Desk Operations Supervisor III | IT/IS Help Desk Supervisor III

The User Support Help Desk Supervisor III identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a User Support Help Desk Supervisor III documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, User Support Help Desk Supervisor III coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. The User Sup more...



Alternate job titles: IT User Support - Manager | Technical Customer Support Manager

The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations more...


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