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Alternate job titles: Help Desk Technician II | Help Desk Tier 2 Specialist

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...



Alternate job titles: Help Desk Senior Technician | Help Desk Technician III | Help Desk Tier 3 Specialist | IT End User Support Senior Specialist | User Problem Support Senior Specialist

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports t more...


Alternate job titles: Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate degree or its equivalent. Typically reports to a supervisor. Possesses a moderate understanding of general aspects of th more...


Alternate job titles: Help Desk Support | Help Desk Technician II

The Help Desk Tier 2 Specialist identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 2 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 2 Specialist may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a superviso more...



Alternate job titles: EHR User Support Specialist

The EPIC User Help Desk Specialist identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Being an EPIC User Help Desk Specialist requires a bachelor's degree in a related area. Identifies gaps in user knowledge and provides system training as appropriate. In addition, EPIC User Help Desk Specialist typically reports to a supervisor or manager. Being an EPIC User Help Desk Specialist occasionally dir more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or more...



Alternate job titles: Help Desk Support, Sr. | Help Desk Senior Technician | Help Desk Technician III | IT End User Support Senior Specialist | User Problem Support Senior Specialist

The Help Desk Tier 3 Specialist identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 3 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 3 Specialist coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or more...


Alternate job titles: Help Desk Support Assistant | Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | User Access and Password Support

The Junior Help Desk Support identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Junior Help Desk Support documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Junior Help Desk Support may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equi more...


Alternate job titles: IT Help Desk Manager | IT User Support - Manager

Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bache more...



Alternate job titles: Help Desk Support Assistant | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk/Password Re-Set Support | Junior Help Desk Support | User Access and Password Support

The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi more...


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