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Alternate job titles: Contact Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV

The Call Center Representative IV - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative IV - Inbound handles difficult situations and assists in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative IV - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Being a more...



Alternate job titles: Contact Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III

The Call Center Representative III - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative III - Inbound may handle difficult situations and assist in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative III - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Bei more...


Alternate job titles: Contact Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Representative II

The Call Center Representative II - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Being a Call Center Representative II - Inbound typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative II - Inbound typically reports to a supervisor or manager. Being a Call Center Representative more...


Alternate job titles: Contact Center Representative I - Inbound | Inbound Customer Resolution Specialist I | Inbound Customer Support Representative I

The Call Center Representative I - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Being a Call Center Representative I - Inbound typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative I - Inbound typically reports to a supervisor or manager. Being a Call Center Representa more...



Alternate job titles: Contact Center Representative II (Incl. Selling) | Call Center Sales Representative II | Intermediate Call Center Inside Sales Representative | Tele Sales Representative II | Telemarketing Representative II

The Inbound/Outbound Call Center Sales Representative, Experienced receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being an Inbound/Outbound Call Center Sales Representative, Experienced may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Inbound/Outbound Call Center Sales Representative, Experienced selling is the focus of this position. May require an associate more...


Alternate job titles: Contact Center Representative III (Incl. Selling) | Call Center Sales Representative III | Senior Call Center Inside Sales Representative | Tele Sales Representative III | Telemarketing Representative III

The Inbound/Outbound Call Center Sales Representative, Senior receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being an Inbound/Outbound Call Center Sales Representative, Senior may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Inbound/Outbound Call Center Sales Representative, Senior selling is the focus of this position. May require an associate's degree. Typi more...



Alternate job titles: Contact Center Representative I (Incl. Selling) | Call Center Sales Representative I | Entry Call Center Inside Sales Representative | Tele Sales Representative I | Telemarketing Representative I

The Inbound/Outbound Call Center Sales Representative, Entry receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being an Inbound/Outbound Call Center Sales Representative, Entry may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Inbound/Outbound Call Center Sales Representative, Entry selling is the focus of this position. May require an associate's degree. Typical more...


Alternate job titles: Inbound Contact Center Manager | Inbound Customer Support and Service Manager

The Inbound Call Center Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Call Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of mod more...


Alternate job titles: Call Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance more...



Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III

Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job f more...


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