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Alternate job titles: Computer Operations Supervisor

The IT Support Operations Supervisor supports and administers data retention/recovery and production job schedule environments. Administers computer operations department policies and procedures. Being an IT Support Operations Supervisor performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions working with all groups impacted. Supervises employees assigned to a particular shift. In addition, IT Support Operations Supervisor may require an associate's degree in a related area. Typically reports to a manager. The IT Support more...



Alternate job titles: Computer Operations Shift Supervisor

The IT Support Operations Shift Supervisor supports and administers data retention/recovery and production job schedule environments. Supervises the computer operations of one or more shifts. Being an IT Support Operations Shift Supervisor may require an associate's degree in a related area. Performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions, working with all impacted groups. In addition, IT Support Operations Shift Supervisor typically reports to a manager. Generally has a minimum of 2 years experience as an indivi more...


Alternate job titles: Enterprise Operations Supervisor | IT Infrastructure Operations Supervisor | Supervisor of Enterprise Operations

The Operations Support Supervisor monitors accessibility of applications or services. Oversees staff in an organization's enterprise computer operations department. Being an Operations Support Supervisor establishes IT operating policies to mitigate risk. Assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. In addition, Operations Support Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Operations Support Supervisor supervises a group of primarily para-professional level staffs. May als more...


Alternate job titles: Clinical Information System Specialist | Information System Specialist-Clinical EHR

The Clinical IT Systems Support Specialist assists users with system navigation, troubleshooting and patient monitoring issues. Provides on-site technical support to clinicians to ensure the proper and effective use of clinical information systems and improve the delivery of patient care. Being a Clinical IT Systems Support Specialist typically requires a bachelor's degree in area of specialty. Collaborates with leaders across functions and disciplines to plan, implement and evaluate the effectiveness of clinical systems and services. In addition, Clinical IT Systems Support Specialist typical more...



Alternate job titles: Help Desk Support, Sr. | Help Desk Senior Technician | Help Desk Technician III | Help Desk Tier 3 Specialist | User Problem Support Senior Specialist

The IT End User Support Senior Specialist identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being an IT End User Support Senior Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, IT End User Support Senior Specialist coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher more...


Alternate job titles: User Liaison | Applications Support Analyst | Information Technology User Support Clerk

The IT User Support provides systems analysis to ensure the needs of the user are met. Serves as a liaison between systems personnel and end users, such as a client or business unit. Being an IT User Support may require a bachelor's degree in area of specialty. May assist in system implementation or training. In addition, IT User Support typically reports to a manager or head of a unit/department. Working as an IT User Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of t more...



Alternate job titles: Help Desk Operations Supervisor I | User Support Help Desk Supervisor I

The IT/IS Help Desk Supervisor I identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being an IT/IS Help Desk Supervisor I documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, IT/IS Help Desk Supervisor I may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improve more...


Alternate job titles: IT Production Operations Supervisor

Supervises, establishes, and coordinates the production control activities in an IT environment. Ensures the flow of data and operations between or within departments. Requires an associate degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. more...


Alternate job titles: Laboratory Information Systems Coordinator | Lab Information Systems Team Leader

The Lab IT Supervisor maintains project documentation by formulating and implementing policies and procedures. Coordinates, develops, and maintains the scope and performance of laboratory information systems projects. Being a Lab IT Supervisor may require a bachelor's degree in area of specialty. Maintains and updates the system. In addition, Lab IT Supervisor typically reports to a manager or head of a unit/department. The Lab IT Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production envir more...



Alternate job titles: Information Technology Supervisor | Information Systems Supervisor | IS Supervisor

The IT Operations Supervisor ensures proper functioning of the organization's information systems and makes upgrades as necessary. Supervises employees of the information technology department in accordance with organizational policies and goals. Being an IT Operations Supervisor keeps computer equipment, hardware, and software updated to meet organizational needs. Helps business operations groups utilize information systems to improve their efficiency. In addition, IT Operations Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects more...


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