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Manages the daily activities of workers engaged in pruning trees and shrubs, cultivating lawns, and applying pesticides and other chemicals according to service contract specifications. Develops and implements policies and procedures for the unit. May require an associate's degree or its equivalent with at least 5 years of experience in the field. Generally manages a group of nonexempt employees. Relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager. more...



Alternate job titles: Customer Service Regional Operations Manager

Manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics. Develop standards, improvements, or changes to process. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a more...


Alternate job titles: Rental Fleet Maintenance Service Operations Manager

Ensures that rental fleet is properly maintained and maintains relationships with customers. Administers service and repair records. Resolves any service issues. May require a bachelor's degree in a related area. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor more...


Alternate job titles: Truck Service Shop Operations Manager

Manages truck shop operations for maximum efficiency and customer satisfaction. Efficiency is based on revenue growth, direct expense control, flat rate variance, warranty recovery and the ability to reach targets in Profit After Direct expenses (PAD). May require a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowle more...



Alternate job titles: Manager of Communication Service Customer Support | Telecommunication Service Provider Customer Care Manager

Manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Monitors service problems and reports network failures. May require a bachelor's degree. Typically reports to a head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the b more...


Alternate job titles: Operations Manager Casino Guest Room Service

Manages all aspects of the room service function. Ensures timely and accurate delivery of food and beverages. May require a high school diploma or its equivalent. Typically reports to the head of the unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an i more...



Alternate job titles: Program Manager of Community Social Services

Manages and administers the day to day operations of residential or community-based programs. Hires and trains staff that provide patient care. Ensures service delivery meets quality standards. Acts as a liaison with internal and external parties. Requires a bachelor's degree in a related area. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department process more...


Alternate job titles: Customer Care Manager | Customer Support Services Manager

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. Manages subordinate staff in more...


Alternate job titles: Retail Tire Installation and Road Services Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree in area of specialty and 4-6 years more...



Alternate job titles: Insurance Claim Service Manager I

The Claim Service Manager develops and implements claim servicing policies and procedures, and ensures that team members meet or exceed performance standards for quality and volume. Manages day-to-day service activities for one claim-related function in a contact center setting. Being a Claim Service Manager ensures compliance with State Insurance Department regulations. Identifies opportunities for system and workflow improvements and recommends changes in operational processes. In addition, Claim Service Manager may be responsible for reviewing and processing highly complex or high-value cla more...


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