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Alternate job titles: Business Development Officer - Affluent Clients

Develops and implements select customer referral strategies in order to increase client satisfaction and portfolio growth for affluent professional customers. Responsible for initial relationship and follow-up with prospects. Represents the bank to current and prospective customers and communicates directly with them. Develops and executes marketing and sales strategies according to business objectives. Prepares and presents sales results to top management. Retains and expands existing customer relationships and acquires new customers. May require a bachelor's degree. Typically reports to a ma more...



Alternate job titles: Consumer Insights Manager

Plans and manages customer/consumer market research projects and data analysis. Analyzes results to provide insights to support product development, category management and sales initiatives. Utilizes a variety of methods including focus groups, surveys, competitor and industry research to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering more...


Alternate job titles: Business Development Senior Officer - Affluent Clients

Develops and implements select customer referral strategies in order to increase client satisfaction and portfolio growth for affluent professional customers. Responsible for initial relationship and follow-up with prospects. Represents the bank to current and prospective customers and communicates directly with them. Develops and executes marketing and sales strategies according to business objectives. Prepares and presents sales results to top management. Retains and expands existing customer relationships and acquires new customers. May require a bachelor's degree. Typically reports to a ma more...


Alternate job titles: Customer Service and Relationship Manager - Merchant Cards

Manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. more...



Alternate job titles: Customer Service Coaching and Training Manager | Customer Service Training Manager, Call Center

Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. May personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. Mana more...


Alternate job titles: Digital Marketing Manager | Digital Metrics/Analytics Marketing Manager | Internet Marketing Manager

The Digital Customer Acquisition Manager develops and delivers marketing strategies to attract customers to company website, online presence and promote online products or services. Manages a team of professionals responsible for digital marketing. Being a Digital Customer Acquisition Manager analyzes online statistics and marketing campaigns and identifies the best practice to optimize online marketing performance. Designs and implements marketing campaigns to enhance influence of online products or services. In addition, Digital Customer Acquisition Manager oversees development of e-marketin more...



Alternate job titles: Manager of Technical Training | Technical & Process Training Manager

The Customer/Technical Training Manager determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Leads design and delivery of technical training programs. Being a Customer/Technical Training Manager establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. In addition, Customer/Technical Tra more...


Alternate job titles: E-comm Development Manager | E-commerce Technical Manager

Manages the development, deployment, and maintenance of e-commerce websites. Oversees e-commerce site developers to ensure that e-commerce sites are built and expanded based on evolving technology and business needs. Creates and implements processes and procedures for integrating e-commerce sites with backend systems, including pricing, inventory, and customer relationship databases. Requires knowledge of common web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX.) Requires a bachelor's degree in a related area. Typically reports to a director or head of department. Ma more...


Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor

Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typi more...



Alternate job titles: Customer Support Supervisor Annuity Policies

Oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization c more...


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